Frequently Asked Questions
What is RestoreDiscsDepot.com?
We are a computer installation media provider for laptops and desktops. We
started providing our services back in 2005 through local stores around the USA.
We expanded our services through RestoreDiscsDepot.com a few years later for old
and new Customers who find ordering their install discs over the web much more
convenient. Our web sales have bonus offers updated monthly.
What is included in each installation set?
Each installation set (also known as system recovery or system restore CDs or
a full version of Windows operating system, all necessary drivers, and currently
applications for your computer model. For some brands and/or models, you don't
select the Windows operating system version because we already know which one
came with. For other brands or models, the Windows operating system version
(Windows 7, Vista, XP, XP Media Center, 2000, or 98se) must match the license or COA
Authenticity) sticker attached to your computer in order to validate your
license when you use
the installation set you bought from us. You can easily locate the COA
sticker at the bottom of
your laptop or at the back of your desktop computer. Note that if you do not have a COA
attached to your computer you will not be able to activate your Windows
What payment methods do you accept?
We only accept PayPal for orders placed through our website. We are PayPal
Verified, which means you are buying from a reliable PayPal merchant. You can
use your credit or debit card through PayPal.
How is my information protected when I place an order?
Your credit or debit card information stays with PayPal and is not revealed to
the merchant (us). You can also read our
if you want to know more details. RestoreDiscsDepot does not share any
information with third parties.
How can I
You can contact us through our Contact Us page. It is easy and your
arrives at our Customer Service desk within minutes. Our sales staff will reply
to you within 24 hours. At times, the volume of
emails our Customer Service Department receives may be larger than usual, which
may slow down our
Do you have a phone number I can call to contact you?
Yes, we do. However, our direct phone lines and 1-800 number are currently
reserved for our
Corporate-level Customers. For end-user services, as offered through our
website, you can Contact Us via e-mail. In certain cases we will be able to offer
at a rate of $74.00 per 15 minutes. However, less than 1% of our end-user
Customers have had
a need of phone support as installation sets are made step-by-step, easy to
install by the
What warranty do you
If you are not satisfied with the product we refund your
How long does shipping take?
We ship orders out within 24 hours.
For USA Customers, your order should usually arrive in 1 to 4 days. This does
not include weekends or holidays.
Do you ship international?
RestoreDiscsDepot.com ships worldwide. International S/H cost must be paid
before we ship your order.
What if the product arrives damaged?
You only need to contact us letting
your item was damaged in transit and we will reship your order immediately.
payments are required.
Do you accept returns or exchanges?
In general, software can not be returned. It can only be exchanged for the same
However, we do accept returns and/or exchanges when the product is not as you
Can I select any Windows operating system version for my computer?
You must select the operating system as stated in the COA license sticker you
to your computer. Most laptops have it at the bottom. Most desktops have it at
the back of
the CPU case. You can also ask us what operating system your model came with
manufacturer if you don't know how to read the Windows version from the COA.
Do I need a license or COA sticker to install my computer?
Yes, you do. Almost all laptops and desktop computers ship
manufacturer with operating system COA license. You should easily find it at the
bottom of your
laptop or at the back of your desktop. You will need your computerís COA license
the operating system. We do not give, share, or copy licenses.